ChatBoom2
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Member Support

Replies usually within 24 hours

Common questions

Can't log in / didn't get the SMS code?

Check your number is entered with the right country code and wait 60 seconds before requesting a new code (max 5 per hour). Using Google, Apple, or LINE login? Make sure you pick the same provider you signed up with. Still stuck? Email us from any address with your phone number (never share the code itself).

How do I delete my account and data?

In the app: Settings → Privacy → Delete my data, or follow the steps on our Data Deletion page. Deleting your account does not cancel an app-store subscription — see the Refund Policy.

How do I block or report someone?

Open their profile → tap the menu → Block or Report. Blocking hides you from each other everywhere. Reports are anonymous and reviewed by humans.

My verification says "Under review"

Reviews usually complete within 24 hours. If your images expire before review, you'll be asked to resubmit — images are automatically deleted after 24 hours for your privacy (Privacy Policy).

Photo won't upload?

Use a JPG/PNG/WebP under 15 MB, check your connection, and make sure ChatBoom² has photo permission (phone Settings → Apps → ChatBoom²).

How do I cancel my subscription?

Through the app store you paid with — full steps in the Refund Policy.

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